Home Care: PPL and Your Pay

The Virginia Department of Medical Assistance Services (DMAS) is the state agency responsible for overseeing all aspects of the Medicaid Elderly or Disabled Consumer Directed (EDCD) Waiver program. As you might be aware, DMAS contracts out to another company to deliver pay to all Personal Care Assistants (PCAs). This company is known as Public Partnerships Limited or (PPL). PPL is a large corporation that spans the entire country, with a local office in Ruthers Glen, Virginia.

As a union, we have heard from several members of SEIU Virginia 512 who have had issues with PPL. These issues include PPL not paying them on time, misplacing their time sheets, and not communicating with them when there are errors with their time sheets.

The Member Services team of SEIU Virginia 512 has been able to get several of these pay issues solved in a quick manner by communicating with PPL managers, and when appropriate, filing appeals with DMAS.

Here are some tips to ensure that you receive your pay in the best way possible

  1. Register to enter your time sheets online.  Our members have found that entering time sheets online results in fewer errors with pay. To register to enter your sheets online, go to: https://www.publicpartnerships.com//programs/virginia/fiscal/adminlogin.asp
  2. If you must fax your time sheets, fax them early, save your confirmation sheet, and check in with the PPL service line to make sure they have received them.  PPL Virginia receives thousands of faxed time sheets to one small office. Therefore, your time sheet can easily get lost. Try not to wait to the last minute to fax your time sheet and always call to confirm it was received. Keep copies of the original sheet that you send in.
  3. Double check your sheets for accuracy: When faxing sheets manually, it can be easy to overlap hours or consumers. (The online system will not allow you to do so). Such a simple error can result in PPL refusing to pay you.  Be sure to check that the hours do not overlap and are consistent with your consumer’s Plan of Care.
  4. Communicate regularly with your service facilitator: PPL can only deliver pay to you. Therefore, if there is an issue with your consumer’s waiver authorization, medical information, only DMAS will be able to assist you. Your service facilitator serves as a link between you and DMAS. Therefore, checking in with them regularly to make sure that they do not need any additional information and that your consumer’s waiver is up to date is helpful.
  5. Contact your union: As soon as you discover that there is an issue with your pay or waiver, contact the union at 571-432-0209. In addition to having legal resources available, we have a trained advocate, Laura Clark who is available to assist you.  The sooner you call, the sooner we can begin working on getting a solution for you so that you can receive your pay right away.

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